Terms & Conditions
**NOTICE FOR INTERNATIONAL CUSTOMERS**
Due to COVID 19 restrictions, the reduced number of international flights, and reduced customs and delivery staff in each country, service to most destinations has been slower than usual. As the situation is different for each region it is difficult to give estimates on how long delivery will take but in some cases it has taken up to 3 months. We recommend you purchase the Route Protection Insurance which will cover any lost or stolen packages for up to 30 days after your purchase. This insurance expires after 30 days, so if you have not received your items within that time please contact the studio. Any lost or stolen packages reported after that 30 day time period (which begins on the day of purchase) Uusi is not responsible for.
Uusi is not liable for any missing or delayed shipments made via USPS First Class International Services. This service does not include insurance of any kind. We recommend if you use this service you purchase Route Protection at the end of the checkout process to cover any lost or stolen packages within 30 days of your purchase.
If a quicker and more reliable delivery service is desired, the UPS shipping options are for you. Please note that additional import fees may be incurred with this service.
Shipping
Domestic, online orders are processed within 24-36 hours of order receipt. For all in-stock items we ship Monday, Wednesday and Friday. Weekend orders ship the following Monday. A shipping confirmation e-mail with tracking is sent once your package has been shipped.
All pre-order and special order items will ship as we receive them, therefore items ordered together may not be shipped together. In the event of an item being out of stock or on order, a UUSI team member will reach out directly with information.
Uusi offers USPS First-Class and Priority Mail Domestic and International services, and UPS Ground and International services.
Missing or lost orders must be notified to studio@uusi.us within 7 days of expected or stated delivery date. If an order is marked as delivered but found to be missing, we recommend filing a claim with the service with which the package was shipped.
Please let us know if you require any special shipping needs and we will do our best to accommodate you. To make arrangements, please email studio@uusi.us.
International Shipping
UUSI offers USPS First-Class Mail International, Priority Mail International, and UPS International services.
All international orders are subject to taxes, duties, and fees determined by the country they are shipped to. These are the responsibility of the recipient to pay, and will be sent to you by your country's Customs office once your package has arrived in its destination country.
Orders refused at the point of delivery, or for refusal to pay custom fees will incur return shipping charges as well as a restocking fee of 10% of order cost. Return shipping charges can be significantly higher than the initial shipping cost, as they are returning via the open market cost and also have the unpaid custom fees attached.
Law requires us to list the full retail value of items ordered, and we are unable to send any package as a gift. On occasion, customs agents may open/inspect or delay delivery. For more information on customs fees and procedures, please contact your local customs office.
Returns and exchanges are accepted within 7 days of delivery receipt. Return and exchange shipping is the responsibility of the customer. All items must be sent back in original condition and packaging.
Please contact studio@uusi.us to start the process. Returns are processed once the items have been received. We are unable to refund duties and taxes paid for customs.
Damaged orders must be documented with photographs sent to studio@uusi.us within 7 days of delivery.
Missing or lost orders must be notified to studio@uusi.us within 7 days of expected or stated delivery date.
All prices are listed in USD, and all orders are processed in USD. To accurately estimate the final cost of your purchase we recommend checking the current exchange rate for your local currency.
Some banks collect a conversion fee for international transactions, please check with your bank for more information.
Returns and Exchanges
Items purchased online may be returned for a full refund within 7 days of order delivery or for store credit within 30 days of order delivery. All items must be in original packaging and condition. All refunds are credited to the original form of payment and store credit does not expire.
To return merchandise, contact studio@uusi.us
Customers are responsible for all additional shipping costs for returns and exchanges. UUSI does not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to UUSI.
Mail return items to:
UUSI
6500 Caps Creek Road
Republic, MI 49879
Attn: Returns
Should anything arrive damaged, please photograph the outside and inside of the box along with the damage and send to studio@uusi.us. Do not throw away the box or damaged goods. All damage claims must be sent within 7 days of delivery.
TERMS AND PRIVACY
Customer Information
Uusi only collects information on our customers for the sole purpose of order tracking, record keeping of orders placed online, customer service, notification of any changes to our services, and as needed/required by law. This information is limited to Customer name, address, email, telephone number, and IP addresses. At no time does Uusi retain sensitive information such as credit card numbers.
Uusi will only contact you by phone in the event of a problem with a web order placed via uusi.us.
At the time of checkout you have the option of joining the Uusi mailing list. Uusi may occasionally send you email regarding new product lines and store information. You have the option to discontinue these emails at any time by following the unsubscribe link at the bottom of every email or by emailing us at studio@uusi.us
You may close your Uusi account at any time, in which case we will permanently delete your account and all data associated with it.
Security and Privacy
Uusi respects your right to privacy. Uusi does not sell or share any personal information entered or collected while using our website.
At no time does Uusi collect information on specific customer browsing habits. Uusi also records your IP address at the time of check out to aid in the prevention and tracking of credit card fraud.
We do not intend to collect or knowingly collect information from children. We do not target children with our services.
If we believe information has been compromised or breached in any way we will notify the appropriate authorities as well as any person or persons thought to be affected.
If you have any questions or problems regarding the use of your Personal Data or would like to review or erase information, please e-mail studio@uusi.us for assistance.
By using this site or/and our services, you consent to the Processing of your Personal Data as described in this Privacy Policy.
Taxes
Sales tax is charged on orders shipped within Michigan at the local tax rate.
Conditions
In using this site you agree to the terms and conditions outlined in this document. Please take a moment to review these terms and conditions. In using uusi.us you accept these terms and conditions. If you do not accept these terms and conditions please do not use uusi.us.
These terms and conditions may change at any time. Uusi reserves the right to update and maintain these terms and conditions without prior written notice. Your usage of uusi.us is bound by the terms and conditions outlined on the site, we therefore encourage you to review these terms and conditions each time you use this site.
All prices listed are accurate to the best of our ability. In the rare case that an item is listed incorrectly, Uusi reserves the right to refuse the sale and may offer the item again with the correct information.
Uusi does not guarantee the availability of any items listed on uusi.us if the item selected for purchase is not available, uusi will make every effort to contact the customer to notify them of the cancellation.
Please note that upon placing an order, a receipt is automatically mailed confirming the purchase intent. This receipt does not constitute a contract, and orders may be cancelled at any time due to insufficient stock, inability to authorize a credit card, suspicion of fraudulent intent, discovery of an incorrect item price, or any other reason, as we see fit. Please further note that Uusi shall have the right to refuse or cancel any such order whether or not your credit card has been charged. If your credit card has already been charged and your order is canceled, Uusi shall issue a credit to your credit card account in the amount of the purchase.
Disclaimer
This site and all contents of this site are provided on an “as is” basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this site, that your use of this site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that UUSI shall not be liable for any damages of any kind related to your use of this site.
Indemnification
You agree to defend, indemnify and hold Uusi Inc. harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the site.
Copyright
All content of this site uusi.us is the sole property of Uusi Inc. All images, graphics, and copy are protected by international copyright and intellectual property laws. You may not copy, transfer, reproduce, retransmit, or modify the any portion of this site without the express written permission of Uusi Inc.